How it Works
My Account
- How to log in to my account
- How do I create my account?
- What should I do if I'm having trouble logging into my account?
- How can I manage my subscription?
- My plan is almost over, and I haven't finished my book yet. What happens now?
- How much will I be charged once the subscription renews?
Payments
Writing & Questions
- How to refine my answers?
- How do I answer the questions in Memowrite?
- Can I upload my DOC file?
- Will the questions be visible in my final book?
- Can I add more text or expand on my answers later?
- How are the questions selected in Memowrite?
Photos & Design
- How do I add photos to my book?
- What photo formats are supported?
- Can I add multiple photos to each question?
- How do I delete or replace a photo?
- How do I add captions to the photos?
- Can I rearrange photos in the book?
Ordering & Shipping
- Do you ship worldwide? What are the shipping costs?
- When do I enter my shipping address?
- How long does it take for my Memowrite book to be printed?
- Can I make changes to my book after it's been sent to print?
- How will I be notified once my book is printed and shipped?
- Can I order additional copies of my book?
Technical Issues
- I haven’t received a response from the Customer Success team
- Why didn't I receive a Memowrite welcome email?
- I Click the Link, But the Page Won't Open — What Should I Do?
- I just lost my progress — are you not auto-saving?
- I'm not satisfied with my book - what should I do?
- How do I contact the customer support team?